Reference

Privacy Policy for your colitoto account

DANA, OVO, GoPay and QRIS wallet data, account steps, and lobby activity such as Lightning Roulette or Aviator are handled under this Privacy Policy so you know what…

Account data scopeDANA OVO GoPay QRISCookie choices09:00–23:00 WIB support
colitoto Privacy Policy for your colitoto account
CONTACT ROUTES

Privacy contact paths for Indonesia accounts

A privacy request should reach us through a channel where we can confirm you without exposing more data than needed.

Live chat privacy desk Use live chat between 09:00–23:00 WIB when you need a fast privacy answer.
WhatsApp ticket follow-up WhatsApp is for follow-up on an existing privacy ticket, not for wallet passwords or…
Email privacy request Email [email protected] for correction, access, deletion, or cookie questions that need a written trail.
ACCOUNT SAFETY

How we manage account privacy checks

Your privacy depends on clear rules at each account step, not broad promises. We separate login data, wallet confirmations, cookie signals, and support messages so staff see only what they need for…

Data we collect

We collect the account details you enter, login timestamps, device type, IP region, support messages, and game-session records. That includes activity in live tables, slots, sportsbook markets, Aviator, Fish Hunter, and Super Bingo when tied to your account.

Payment rail records

For DANA, OVO, GoPay and QRIS, we store the reference code, amount, time, confirmation status, and account-matching result. We do not ask for your wallet PIN, app password, or full outside wallet balance.

Cookie choices

Cookies help keep your session active, remember language display, flag repeated failed logins, and measure page errors. You can clear cookies in your browser, but you may need to log in again after clearing them.

Login and device checks

When your account opens from a new phone or browser, we may compare device type, location signal, and recent login pattern. If it looks different, we may ask for verification before showing wallet details.

Retention and deletion

We keep data while your account is active, while a transaction or dispute is open, or while local duties require records. When those reasons end, we delete, anonymise, or aggregate the data where practical.

Request handling

Start changes through Account > Help > Privacy or email [email protected]. We confirm your identity, check wallet and security records, then tell you what we can change, restrict, delete, or retain.

Questions about your Indonesia privacy choices

Privacy Policy questions usually start when you open an account, change devices, add a wallet, or ask support to correct a detail. We answer those requests with the same checks used for account safety: username match, phone verification, wallet reference, and ticket history. The answers below explain what we collect, how we use it, and how you can reach us without sending private wallet credentials.

We collect the details needed to create and secure your account, such as username, phone number, login records, device type, and verification status. If you add DANA, OVO, GoPay or QRIS, we store matching and transaction references.

Wallet privacy covers the payment records we receive during deposits and withdrawals: amount, time, rail name, reference code, and confirmation result. We do not need your outside wallet PIN, password, or full balance to process privacy requests.

Yes, we may record account-linked session data for games such as Aviator, Lightning Roulette, Fortune Ox, and sportsbook markets. The record helps with account history, dispute checks, security review, and legal record duties where they apply.

You can request correction through Account > Help > Privacy, live chat, WhatsApp follow-up, or [email protected]. We verify your username, phone number, and recent wallet reference before changing data tied to security or payment records.

We keep wallet and verification records while they are needed for account operation, disputes, fraud checks, and local record duties. When the reason ends, we delete, anonymise, or aggregate the data where our systems allow.

We use cookies for login sessions, language display, error checks, and security signals such as repeated failed access. If you clear browser cookies, your saved session may end and we may ask you to log in again.

Only staff and service providers who need the data for wallet processing, account safety, support, or legal duties can access it. Access and eligibility depend on local law and are available only where local law permits.